Level One – Essentials for Patient Safety (estimated completion time 30mins)

Is the starting point for all NHS staff, and includes sections on:

• Listening to patients and raising concerns
• The systems approach to safety, where instead of focusing on the performance of individual members of staff, we try to improve the way we work
• Avoiding inappropriate blame when things don’t go well
• Creating a just culture that prioritises safety and is open to learning about risk and safety
• There is no skills assessments in Levels 1 although a certificate of completion will be received.

Level One – Essentials for Patient Safety for Boards and senior leadership teams (estimated completion time 30mins)

Additional session for senior leaders and executive teams, covering:

• The human, organisational and financial costs of patient safety
• The benefits of a framework for governance in patient safety
• Understanding the need for proactive safety management and a focus on risk in addition to past harm
• Key factors in leadership for patient safety
• The harmful effects of safety incidents on staff at all levels

There is no skills assessments in Levels 1 although a certificate of completion will be received.

Level two – Access to Practice (estimated completion time 45mins)

Access to practice is intended for all clinical and non-clinical staff who have an interest in understanding more about patient safety or who want to go on to access the higher levels of training. There are two sessions:

The first introduces systems thinking (how the way we work can be used to reduce error and improve safety) and risk expertise (how we can identify and manage risk to keep patients safe).

The second session looks at human factors (the science of work and of working together in safely designed systems) and safety culture (the significance of a true learning culture, free of inappropriate blame).

Level two Access to Practice includes an assessment, which on completion staff will receive a certificate and will have access to the sector specific sessions covering Mental Health, Primary Care, Maternity Care, Acute Care, and Management and Administration.

Level two – Sector Specific sessions (Accessible following completion of Level two Access to Practice)

On completion of Level 2 Access to Practice all staff will have access to five patient safety sector specific sessions covering good practice, human factors, risk management, systems thinking, and safety culture. Each of these sessions can be completed by individuals or used as part of a group discussion. These sessions aim to highlight the learning from Level 2 – Access to Practice. The sessions cover:

• Mental Health
• Primary Care
• Acute Care
• Maternity Care
• Management and Administration

A certificate of completion is available following completion of each session.

Levels 3 and 4

Levels 3 and 4 are delivered through a blended-learning approach, with a number of modules delivered through online learning and followed up with an in-person event. Levels 3 and 4 explore topics such as:

• Unpacking system issues
• Managing patient safety risks
• Understanding cultural, legal, and regulatory factors
• Designing solutions

Human Factors / Ergonomics (Safety Science) for Patient Safety: Level 1 – Awareness

The Human Factors and Ergonomics eLearning session offers a complete programme for health and social care staff, with the aim of developing competence and capability in Human Factors (Ergonomics), focused on the areas of patient safety and staff wellbeing. This elearning session will be of interest to anyone in a health and social care role, interested in learning more about the positive impact of Human Factors (Ergonomics) on healthcare in general and patient safety in particular.

The training comprises of 3 levels with level 1 available online:

• Level 1 (Awareness) is an elearning session which takes approximately 1 hour to complete. Learners will be introduced to Human Factors in safety incidents with applications for everyday work and to improve safety for both patients and staff. Level 1 can be accessed through e-lfh, ESR or LMS.

Levels 2 and 3 are available through Loughborough University via Loughborough University website. Level 2 (Understanding) is a series of 9 one-day blended (distance) learning courses on a range of topics from Systems and Task Analysis to Risk Analysis, Incident Investigation, Medical Equipment Design and Teamwork. Level 3 (Demonstrates) offers professional mentorship with a reflective practice portfolio to achieve eligibility for the pragmatic, flexible and transferrable qualification of Chartered Institute of Ergonomics and Human Factors (CIEHF) Technical Specialist ‘TechCIEHF (Healthcare)’.

The eLearning session has received accreditation from the Chartered Institute of Ergonomics and Human Factors and the Continuing Professional Development (CPD) certification service.