Vanessa Bassnett, 19 September 2024
A new elearning programme aims to address some of the challenges faced by postgraduate doctors and dentists in training and their educators who have to engage in difficult conversations in the workplace.
The Art of Honest Conversation is based on the model developed by Dave Thornton who is an executive coach with extensive experience in the NHS and industry. It offers guidance on how to hold conversations around unhelpful or unacceptable professional behaviours, attitudes, and conduct.
Addressing these behaviours can support a doctor’s progression through training and mitigate any impact on effective team working and ultimately on the delivery of high-quality patient care and retention of staff.
The programme covers the key topics around difficult conversations including:
- The consequences of avoiding a challenging conversation
- The worries we might have about holding an Honest Conversation
- Being aware of how we give and receive feedback
- How conversations go wrong
- Understanding the ‘Drama Triangle’
- Recognising why conflict can occur and how to prepare yourself
- Putting yourself in the right frame of mind
- An explanation of ‘The Model’ of the art of honest conversation
The Art of Honest Conversation is available on the elearning for healthcare hub. To find out more and to access the training go to The Art of Honest Conversation programme page.
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