e-Learning launched for NHS staff about responding to concerns

Health Education England has worked with Public Concern at Work and the National Guardian Office to develop an elearning session to help managers respond to concerns raised by members of their team.

Earlier this year the Secretary of State for Health commissioned Sir Robert Francis to carry out an independent review into the culture of raising concerns within the NHS. The review recommended that every NHS organisation should provide training on the value of speaking up which complies with national standards.

An elearning programme about raising concerns was launched earlier this year which teaches NHS staff the value of speaking up and highlights what support is available. Speaking up about wrongdoing at the earliest opportunity can save lives, prevent harm and protect organisational reputation.

This second elearning resource, which complements the “raising concerns” programme looks at appropriate ways of handling and supporting staff when they raise a concern. The session also addresses how best to respond to a concern about malpractice, wrongdoing or risk.

In addition two education and training films have been developed – “Raising Concerns” and “Responding to Concerns.” The films, which complement the elearning, support healthcare professionals to feel empowered to raise and respond to concerns.

Before commencing the new elearning resource, it is recommended that you complete the session: Raising a Concern. To access the elearning session please click here.

To view the films please click here.