New NHS elearning programme supports improved patient access to general practice

NHS England’s elearning for healthcare and London regional team have worked with Londonwide LMCs, the EQUIP team, and system partners to develop a 2-hour elearning programme to improve understanding of how general practice can adapt local access systems to provide the best experience to patients and staff within available resources.

Freely available to all NHS and general practice staff, the elearning consists of 5 20-minute sessions, based on the London General Practice Access Guide and Manual.

It will be a helpful resource when considering local responses to the recent delivery plan for recovering access to primary care. The programme is aimed at the whole general practice team, including clinical and non-clinical staff, and outlines latest research, best practice, case studies, tips and practical quality improvement projects that have led to improvements in services and patient experience.

General practices, service planners, commissioners and wider primary care staff are encouraged to embed this elearning in local staff learning systems, and support staff undertake this learning. CPD Accreditation has been sought from the Royal College of General Practitioners.

For further information and to access the programme, please visit the General Practice Access webpage.