About the Overseas Visitors Cost Recovery programme
This elearning package is intended for Trust staff directly involved in the process of recovering treatment costs from overseas visitors and migrants (Overseas Visitor Managers (OVMs) and frontline administrative staff) and staff who want to learn more about the charging rules and their role in supporting their Trust to implement them. There are sessions that are targeted for specific audiences, including OVMs, frontline staff and clinicians.
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Why cost recovery is important and from whom costs are recovered
Why cost recovery is important and from whom costs are recovered
This session introduces cost recovery from overseas visitors and migrants, and highlights to whom Charging Regulations apply.
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Cost recovery - how we recover costs from overseas visitors
Cost recovery - how we recover costs from overseas visitors
This session will discuss specific ways to charge overseas patients or to recover the costs of their care.
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Roles and responsibilities of overseas visitor managers
Roles and responsibilities of overseas visitor managers
This session will explain the role and responsibility of all those responsible for managing the recovery of healthcare costs from overseas visitors.
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Roles and responsibilities of clinicians
Roles and responsibilities of clinicians
This session will explain the role and responsibility of clinical staff in recovering costs from overseas visitors for their NHS healthcare.
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Roles and responsibilities of administrative staff
Roles and responsibilities of administrative staff
This session will describe the role and responsibility for administrative staff in the visitor and migrant NHS cost recovery.
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Equalities and vulnerable groups
Equalities and vulnerable groups
This session is designed for all staff who work with patients who could potentially be chargeable overseas visitors. It includes steps to take to ensure that all patients are treated fairly and non-discriminatorily, so that health equality and vulnerable groups are not negatively impacted in the implementation of the Charging Regulations.
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Implementing the Charging Regulations: charging categories and financial incentives
Implementing the Charging Regulations: charging categories and financial incentives
This session sets out to describe the financial practices involved in implementing the Charging Regulations in providers of NHS care.
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Implementing the Charging Regulations: estimating charges for overseas visitors and the billing process
Implementing the Charging Regulations: estimating charges for overseas visitors and the billing process
This session explains the process for charging overseas visitors for their healthcare and the steps you need to put in place.
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Implementing the Charging Regulations: the patient record and editing chargeable data
Implementing the Charging Regulations: the patient record and editing chargeable data
This session describes the enhancements to the ‘chargeable status’ part of the patient record on the Spine and the process for making changes to the information on the record.
More information
The Department of Health and Social Care and NHS England work to improve the systems for charging overseas visitors and migrants for their NHS healthcare in England. The principle that the NHS is free at the point of delivery for those ordinarily resident in the UK will not be undermined by this work. We aim to support and reinforce the principle of fairness, ensuring that everyone who is not ordinarily resident in the UK (including ex-pats) contributes to the cost of the NHS.
The NHS (Charges to Overseas Visitors) Regulations 2015 (the Charging Regulations) on 6th April 2015, which have since been amended are the lawful basis on which relevant bodies are required to identify, make and recover charges from overseas visitors who are not exempt from charge.
Our elearning is designed to support organisations in their implementation of the Charging Regulations.
This elearning has been updated to reflect changes following the UK leaving the European Union.
Contact the Department of Health and Social Care Cost Recovery team
Email us at: nhscostrecovery@dhsc.gov.uk
Watch our video
Select the play button to watch our video on the Cost Recovery Programme, and find out more on the role of clinical staff in ensuring that everyone who can does contribute to the cost of the NHS.
How to access
In order to access the Overseas Visitors Cost Recovery programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.
To view the Overseas Visitors Cost Recovery programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.
NHS healthcare staff in England
The Overseas Visitors Cost Recovery programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this elearning via ESR means that your completions will transfer with you throughout your NHS career.
Further details are available here.
Not an NHS organisation?
If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.
To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.
Registering large numbers of users
If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Overseas Visitors Cost Recovery programme, please contact elfh directly.
Organisations wishing to use their own LMS
For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.
More information
Please select the following link for more information on how to use the elfh Hub.