About the Trauma-informed communication with people experiencing homelessness and rough sleeping programme

The elearning session focuses on communicating effectively with homeless and/or rough sleeping patients in urgent and emergency care settings, for example, emergency departments. The aim of the session is to improve identification of homelessness to meet legal duties. Helping staff get necessary information from homeless and/or rough sleeping patients by using appropriate language with a person who may have a reduced level of understanding when unwell and in an unfamiliar environment. The session will take no longer than 20-minutes to complete.

More information

Both the ‘UEC Recovery 10 Point Action Plan’ published in September 2021 and ‘Delivery plan for recovering urgent and emergency care services’ published January 2023 map out the priority in addressing health inequalities in urgent care settings. The published emergency department homelessness and rough sleeping guidance documentation was devised to ensure all emergency department settings can provide a consistent, patient-centred and high-quality service to people experiencing or at risk of, homelessness and rough sleeping. The elearning session has been designed to support the aims and objectives of all 3 publications.

Primary and secondary audiences

NHS workforce wide

Acknowledgements

• Leigh Andrews, Change Communication, Author
• Charlotte Hill, Assistant Head of Policy
• Mhari Blakemore, Project Coordinator

Reviewers

• Chris Moulton, NHS England
• Elizabeth Cox, University Hospitals Plymouth NHS Trust
• Mehvash Ahmad, North West Anglia NHS Foundation Trust

How to access

To access this elfh programme, you will require a Learning Hub account. If you do not have one, then you can register by selecting the Register button below. Note that if you hold a full elfh account, you can sign into the Learning Hub using your existing login credentials.

Register

To view the Trauma-informed communication with people experiencing homelessness and rough sleeping programme, select the View button below. If you already have a Learning Hub account, you will also be able to login and access the resources within the programme .

View

NHS healthcare staff in England – ESR

The Trauma-informed communication with people experiencing homelessness and rough sleeping programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-learning via ESR means that your completions will transfer with you throughout your NHS career.
Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access to the Learning Hub, you may be able to access the service if you have an existing OpenAthens account. Please go to Learning Hub and sign in with your existing credentials.

If you do not have an existing OpenAthens account, please contact elfh directly to check whether you may be eligible for access.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Trauma-informed communication with people experiencing homelessness and rough sleeping programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the Learning Hub