Alex Drinkall, 4 May 2020
As part of the education and training response to the COVID-19 pandemic Health Education England elearning for healthcare has created a COVID-19 elearning programme.
The programme, which is free to access, contains resources for the health and care workforce and volunteers responding to the pandemic in a variety of settings including critical care, acute hospital and primary and community.
One of the resources included in the Primary Care and Community Setting learning path is “Remote Total Triage in General Practice”. This resource has been developed by the Digital First Primary Care Team at NHS England and NHS Improvement and Health Education England to support all GP practices in England with the rapid implementation of a ‘total triage’ model.
This model enables practices to use an online consultation system to gather clinically relevant information from patients in their own time and triage patient contacts, responding using the most appropriate modality to meet the patient’s needs such as via telephone, video, text or online messaging. Non-digital users are taken through the same process by administrative staff over the telephone.
Total triage is important to reduce avoidable footfall into practices and protect patients and staff from the risks of infection. It enables practices to manage work more efficiently, whilst supporting continuity of care and equity of access.
The session materials cover the planning, training, what changes are required and the key messages and resources available to assist with total triage implementation. It also includes practical guidance for the enhanced role required from practice administration staff.
Access the resource here: https://portal.e-lfh.org.uk/Component/Details/609561.
For more information about the COVID-19 elearning programme visit: https://www.e-lfh.org.uk/coronavirus.
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