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NHS England launches first conflict management training in children’s healthcare

Posted on: May 24th, 2023 by Kieron Bradshaw No Comments

Staff working at all levels in children’s healthcare can for the first time access an online toolkit for recognising, managing and de-escalating conflict between families and healthcare professionals.

Conflict is upsetting and time-consuming for everyone involved and can also affect the care and treatment of a child. The new Understanding and Managing Conflict in Children’s Healthcare elearning foundation course will support staff to enhance their skills and confidence in managing these challenging situations.

Created by NHS England in partnership with the Medical Mediation Foundation (MMF), the content has been developed with the support and expertise of health professionals and parents and carers, who have had direct experience of conflict in children’s healthcare. It is underpinned by peer-reviewed research from children’s healthcare settings.

Launching the new training course, Fiona Lynch, CNO Senior Nurse Fellow at NHS England said:

 “Unresolved conflict is upsetting and we know that without appropriate and timely management, it can be both a barrier to great care and can impact on the wellbeing of staff and families. This fantastic new resource covers the overarching principles of managing conflict and supports healthcare providers to recognise and intervene early to manage the situation themselves.”

In an introduction to the course, Professor Simon Kenny, National Clinical Director for Children and Young People at NHS England said:

“I’m really delighted to introduce this course and I hope that you find it useful. We know that the evidence shows that this reduces the level of conflict, and that means that we can have a better relationship with our parents, give better support to the children that we look after, and also from a professional level, go to work without having that dreadful feeling that you’re going to be having a battle all day.”

The interactive training course includes a research-based pathway developed to help recognise the triggers and warning signs of conflict and how it escalates. It features interviews with parents and health professionals, short discussions with the course facilitators designed to enhance learning, demonstrations by actors of key skills for de-escalating conflict, and provides a range of perspectives and additional skills to help navigate these complex situations.

The online course comprises 3 modules covering the causes and impact of conflict, the conflict pathway, and the skills and strategies to manage and de-escalate conflict. Each module can be completed at the learner’s own pace, saving work as they go, and all learners will receive a certificate once they’ve completed all three modules.

Discussing the training, Kate Pye, Deputy Director for Children and Young People’s Nursing at NHS England, said:

“As a children’s nurse and previous head of nursing, I know the significant impact conflict can have on patient care, parents, and our NHS colleagues, so I’m delighted to introduce this course on recognising and managing conflict within children’s healthcare, which is available to all staff within the NHS. This is a comprehensive course which will provide you with some key tools and strategies to support you in recognising, managing, de-escalating, and hopefully preventing conflict. I hope you enjoy it and find it valuable.”

Sarah Barclay, Founder and Director of MMF said:

 “We have seen the impact that conflict can have on health professionals and families. However, many staff working in children’s healthcare have little or no training in recognising and managing it. We are really excited to launch this new training programme with NHS England. It will help staff working at all levels in children’s healthcare to understand the triggers, warning signs and stages of conflict escalation, and give them tools and resources to approach these challenging situations with compassion and confidence .”

Accessing the training

To find out more and to access the training, please visit the Understanding and Managing Conflict in Children’s Healthcare programme page.

About MMF

Established in 2010 as a not-for-profit organisation for understanding and managing conflict in children’s healthcare, the Medical Mediation Foundation (MMF) has trained more than eight thousand health professionals across the NHS and internationally.

Its peer-reviewed conflict management framework provides health professionals with a structured pathway designed to help them understand and manage conflict promptly and maintain constructive and collaborative relationships with families and patients. It offers face to face and virtual training, conflict coaching and mediation.

Celebrating 100 million session launches

Posted on: March 9th, 2023 by Louise Garrahan No Comments

Health Education England elearning for healthcare (HEE elfh) has reached a huge milestone with more than 100 million session launches on the platform. Read more about it in our blog: https://telblog.hee.nhs.uk/elfh-hits-100-million-session-launches

Menopause awareness training to support the NHS workforce

Posted on: March 8th, 2023 by Nicola Kipling No Comments

The NHS workforce is over 1.3 million strong, and 76.5% of the workforce (over 1 million) are women. Women between the ages of 45 and 54 who are likely to be going through the menopause transition make up 1 in 5 of the entire NHS workforce, over 260,000 women.

The Menopause Awareness elearning programme has been developed with NHS England to help colleagues provide a supportive working environment that champions the wellbeing of women and others affected by the menopause transition, so they thrive in the workplace.

This elearning is designed for all colleagues in the workforce. Whether you are a person transitioning through the menopause, or if you are looking for information to help you support a colleague.

The Menopause Awareness elearning session will give learners:

  • an overview of the menopause
  • the common symptoms associated with the menopause
  • scenarios which will help our people better understand the ways in which they can help support themselves and each other

For more information about the programme and to access the training today, please visit the Menopause Awareness programme page.

Final 2 sessions complete National Breast Imaging Academy programme

Posted on: December 16th, 2022 by Louise Garrahan No Comments

The National Breast Imaging Academy (NBIA) elearning programme has recently been updated with 2 new sessions which complete an extensive suite of training resources for radiographers, radiologists and breast clinicians.

The latest sessions, on invasive ductal carcinoma and malignant disease in the axilla, mark the culmination of the extensive Academy Online programme which is a key element of the national strategy to address the major workforce shortages across breast imaging. It provides free, easy to access training resources for all practitioners involved in breast cancer screening, diagnosis and treatment.

The collection of interactive elearning sessions in the programme cover topics ranging from mammographic interpretation and interventional skills to breast surgery and risk and prevention. A new vlog introduced by Dr Simon Lowes, Joint Radiology Subject Lead at the NBIA, gives a brief overview of the programme.

To date there have been more than 47,000 session launches, with over 21,000 hours of learning spent on the programme.

Dr Megan Bydder, Academy Online Clinical Lead and Consultant Breast Radiologist at Wythenshawe Hospital, part of Manchester University NHS Foundation Trust, commented:

“We’re incredibly proud of the collaboration and hard work that has created the Academy Online resources. Around 200 expert authors and editors across the country have enthusiastically shared their knowledge and expertise to deliver this valuable resource – which will be reviewed and updated on a rolling basis. The sessions have been extremely well received by trainees, trainers and qualified practitioners.

“For trainees undergoing formal training programmes such as the Mammography Associate apprenticeship, postgraduate mammography training, the breast clinician credential and the national breast radiology fellowship, the sessions have become a valuable part of their training. This was particularly the case when face to face teaching had to become virtual during the pandemic.

“Qualified practitioners are also using the resources for CPD and to enhance their knowledge and skills. They can access the sessions at any time, to fit their working schedule and training requirements.”

For more information and to access the sessions, please visit the National Breast Imaging Academy (NBIA) programme page.

Rapid COVID-19 training and education resources for critical care

Posted on: February 2nd, 2021 by Alex Drinkall No Comments

To support staff being redeployed into critical care during the pandemic, the London Transformation and Learning Collaborative (LTLC) has worked in partnership with Health Education England elearning for healthcare (HEE elfh) to develop a range of resources to support staff.

This includes:

  • 360-degree virtual ICU bed space
  • Toolkit for rapid cross-skilling
  • Just-in-time training for deployed staff
  • Skills passports for registered support clinicians and non-registered support staff (currently London only)
  • Short films on moral injury, preparing for deployment and more

Follow the links above to access each resource and visit the LTLC page on the elfh website for further support.

The website includes key resources to help individuals, educators and systems prepare for and work during surges in capacity. In recognition of the time pressure staff are under, these are designed to be short bite-sized learning that can be read or watched in advance, on the move or on the ward. The resources are for all staff, regardless of profession, and can be undertaken as self-directed learning or delivered by educators or trainers.

The LTLC was established in 2020, aimed at increasing the capacity of the critical care workforce in London to help prepare for a second surge in COVID-19 cases in the capital. If you need to get in touch, email ltlc@hee.nhs.uk. 

elfh is a NHS England programme in partnership with the NHS and professional bodies